Complaints and Returns

Withdrawal from the Purchase Agreement

A non-business individual may withdraw from the purchase agreement within 14 days of the date of delivery of the goods. If the product is damaged, scratched, or shows other signs of wear and tear, we may reduce the refunded purchase price by an amount corresponding to such wear and tear. In such a case, the damage will be quantified, and your refunded purchase price will be reduced by that amount. 

Return Procedure

If you have decided to return the purchased goods, please follow these steps:

• Fill out the sample form for withdrawal from the purchase contract
• Pack the goods and send them to the address JTK s.r.o., Nádražní 271, 253 01 Hostivice, or deliver them in person to the specified address
• Place the completed form inside the package with the shipment

The money will be refunded to the bank account from which the payment was made, or to your credit card. If the order was paid for in cash, the money will be sent to the bank account you provided, or, upon prior agreement, paid out in cash.

We allow business customers to cancel the contract only by mutual agreement. In such cases, the goods must be undamaged, unused, and in their original packaging.

Product Complaints

In the event of a complaint within the statutory warranty period, please proceed as follows:

• Fill out the complaint form
• Pack the goods and send them to JTK s.r.o., Nádražní 271, 253 01 Hostivice, or deliver them in person to the specified address
• Place the completed form in the package with the shipment